Ratings & Reviews

Overall Rating

4(466 reviews)99.4% of customers recommend this property

Rating Per Category

Parking
Noise
Grounds
Construction
Maintenance
Staff

Resident Reviews

Review From Modern Messagesubmitted by Heather W. - |Recommended: YesOverall it’s a great place ... — Overall it’s a great place to live, have been a resident for just shy of 3 years now. With that said, there is a huge area of improvement Not enough washers dryers 4 washers 4 dryers for 40 apartments, they are also very tiny so a lot of the times all 4 washers or dryers are taken up by 1 apartment. Laundry room was “renovated” except half of the room floods every time it rains coming through the window and the ceiling is collapsing. No folding tables, chairs or other conveniences of a laundry area. About 25 of the laundry room square footage is actually used.
response from property -Heather, it is always wonderful to hear positive feedback like yours. We pride ourselves on having a wonderful community and becoming better all the time. We are glad our renovations and service excellence have been so pleasing to you. We appreciate you sharing.
Review From Modern Messagesubmitted by Trevor F. - |Recommended: YesThe apartments facility’s a... — The apartments facility’s are abover average for the price. The towing policy is insane, I’ve paid well over a grand fishing cars out of the pound. There are a few things in need of upgrading, such as the hallway lighting and carpeting, but over all everything has been excellent. The maintenance people here are the real MVPs, they do an absolutely amazing job
response from property -Trevor, thank you for taking the time to appreciate our hardworking maintenance team! We are thrilled to hear that you are satisfied with your apartment home, but please let us know if there is anything else we may do to help you feel more at home.
Review From Modern Messagesubmitted by Asusena R. - |Recommended: YesIt is a nice place to live,... — It is a nice place to live, i like it, the people are good, the neighbors are not annoying like other places, y was just mad once because mi a c wasn't working right and they don't want to replace for another one more new, instead they toll me they can't change it because was working. If i want to keep my apartment cool i need to keep it working the whole day and my electric bill goes up significantly. But thank you. Anyways this was my last year here.
response from property -Asusena, thank you for writing. It is a pleasure to hear that our community is a nice place to live. We are sorry to hear that you are experiencing an inconvenience with your air conditioner and would love to help. At your convenience, please email us at thepreserve@trinity-pm.com.
Review From Modern Messagesubmitted by Shana H. - |Recommended: YesWe’ve been here for about 4... — We’ve been here for about 4 months. Things have been good so far. Maintenance has been very responsive with any issues we’ve had. Staff has always been friendly. We enjoy our apartment. My only complaint would be that some residents are disrespectful when it comes to playing loud music in the middle of the night. I guess that’s just part of apartment living.
response from property -Shana, we have loved having you here for the past four months. We will let the team know that they have been responsive and friendly. If there is anything we may do to assist with noise, please let our team know. We are here to help make your life here as comfortable as possible. Thank you.
Review From Modern Messagesubmitted by Donna R. - |Recommended: YesNice place to live. Close t... — Nice place to live. Close to highway and shopping. Friendly staff. Quick response to maintenance issues. Spacious apartment. Mine is a 1 bedroom and is quite large.
response from property -Donna, we appreciate your kind words about our team's warmth and responsiveness! Thank you for letting us know you like your home.
Review From Modern Messagesubmitted by Fabian D. - |Recommended: YesSo far the neighbors are pr... — So far the neighbors are pretty friendly I can enjoy some quiet time on the balcony and watch the kids play in the park I just have one problem with the smell in the hallway other than that everything’s been A-OK
Review From Modern Messagesubmitted by Kathryn L. - |Recommended: YesI personally like the updat... — I personally like the updates when it comes to how the office is dealing with COVID-19. I think the guidelines have just made everything safer. I really appreciate that.
Review From Modern Messagesubmitted by Luis R. - |Recommended: YesI’ve been staying at the pr... — I’ve been staying at the preserve at Woodfield for almost a month and I have no complaints, it’s been a good month for me and my girlfriend and we hope to keep feeling like home all the time.
Review From Modern Messagesubmitted by Julio S. - |Recommended: YesGood place to live,amenitie... — Good place to live,amenities are great and the size of the apartments are great for the price plus we are really close from everything love it
Review From Modern Messagesubmitted by Joseph S. - |Recommended: YesI really have enjoyed my fi... — I really have enjoyed my first month. So far there has been a lot of help with in my apartment and it has been very helpful. A couple things I could complain about are the parking situation sometimes is very far from my apartment and also I think the customer service could help out a little bit more considering some of the money issues I’ve had to deal with so far.
response from property -Joseph, thank you for letting us know that you are pleased with our community after your first month here. We would be happy to discuss your concerns about parking and your comments about service at thepreserve@trinity-pm.com. We look forward to speaking with you.
Review From Modern Messagesubmitted by Jacqueline B. - |Recommended: YesHaven’t lived here long but... — Haven’t lived here long but so far we have had maintenance take care of us right away which felt great when we needed it. It’s been an overall quiet community which has been nice. Love the area we live in in general too
response from property -Thank you for the five-star review, Jacqueline! We are glad you feel at home in our tranquil community because of our hardworking team.
Review From Modern Messagesubmitted by Erico L. - |Recommended: YesMy apartment community is g... — My apartment community is great. Seems to be very calm and collected. Highly appreciated being that I work quite a bit during the week and need all the sleep I can get.
response from property -Hello Erico, we love it when our community is referred to as great! We are glad that our quiet and calm community is so convenient for you. Thank you, and have a great day!
Review From Modern Messagesubmitted by Deyanira S. - |Recommended: YesI'm happy with the maintena... — I'm happy with the maintenance department they are very prompt and do a great job. The office, so so, they do take a while to respond to requests, luckily i don't have many.
response from property -Thank you for your feedback, Deyanira. We will be sure to let our maintenance team know that they are doing an outstanding job. If you would like to discuss your concerns with our office team's response time further, please don't hesitate to email us or stop by the office. We are always here to help!
Review From Modern Messagesubmitted by Miriam M. - |Recommended: YesThis is place is actually p... — This is place is actually pretty great, the only bad this is the parking. Other than that it is a perfect family community.I have really good neighbors also , so that's a plus
response from property -Miriam, we are thrilled to receive your 5-star review. It is a pleasure to hear how much you enjoy living here. We are glad to know you have been able to foster friendships with your neighbors.
Review From Modern Messagesubmitted by Elizabeth Q. - |Recommended: YesIf the Office Staff was ali... — If the Office Staff was alittle more accommodating where the Parcel pending office is concerned people Steal from there I KNOW 1st hand ,I might add 1 more STAR. Since they don't allow anyone IN the Front Office,there should be SOMEONE available to organize the Mess Disorganization in there. EVEN OUR LOCAL U.S.P.S. has contacted them about this issue.To NO avail....
response from property -Elizabeth, thank you for making us aware of your concerns with the parcel pending office. We are saddened to learn of your disappointment. When you have a moment, please reach out to us at thepreserve@trinity-pm.com so we may discuss your observations in more depth.